The whole agreement, in plain English.

1. Who we are

savethedate.video makes custom animated save-the-date films. You can reach a real person at hello@savethedate.video or on +1 619 335 3335. Every message is read by a human.

2. What you're buying

The film described in the package you chose, built from the story and photos you send, delivered as a video file in the aspect ratio you pick: 16:9 for email and your wedding website, or 9:16 for texting and social. A second format is available as a paid add-on.

Film lengths are approximate. A package described as ~30, ~60 or ~90 seconds will land near that length; the story decides the exact runtime, and we will not pad a film to hit a number.

Anything listed inside your package is included. Anything not listed is an add-on, and every add-on is priced on the pricing page before you buy.

3. How your film is made

We use AI animation tools, and a person directs every step. Your characters are designed by hand from your photos and then locked, so the same description is used in every shot. Each shot is generated, watched, and generated again until it works. Nothing we deliver is a prompt typed once and shipped.

We say this plainly because you deserve to know what you are buying. If the use of AI tools is not something you are comfortable with, please don't order.

4. Prices and payment

• Prices are in US dollars and payment is taken in full at checkout.
• Payments are processed by Stripe. We never see or store your card details.
• The price you see at checkout is the price you pay. Any add-on agreed later is invoiced separately and only after you have said yes to it in writing.
• You are responsible for any tax that applies where you live.

5. Timing

~10 days from the moment we have both your story and your photos. Not from the moment you pay. If those arrive later, the delivery date moves with them by the same amount.

Priority delivery is available as an add-on. If we are ever going to miss an agreed date we will tell you before the date, not after.

6. Revisions

Your package includes a set number of revision rounds. A round means you send us your notes in one go and we make those changes. Tell us specifically what is wrong and we will change it.

If those rounds run out and you can show us the film doesn't match what we agreed, you get one further round at no charge. Past that we would rather refund you than keep circling, and additional rounds can be bought at the price on the pricing page.

Revisions cover the film we agreed to make. A change of direction after approval, a new story, or a different couple is new work, not a revision.

7. Preview and approval

You see your film before we call it finished. Previews are delivered watermarked. Once you tell us the film is right, we release the clean master file and the job is complete.

Approval is the moment the work is done. It is also the moment refunds close, so please watch the preview properly before approving it.

8. Cancellation and refunds

• Before we start scripting: change your mind at any time and you are refunded in full, no questions asked.
• After we start, before you approve: if the film isn't right we revise it. If it is still not right after that, ask and we will refund you in full and keep the film unpublished. We would rather give the money back than have work out in the world with our name on it that you don't love.
• After you approve: the job is complete and refunds close.
• Together, this is our Love-It Guarantee: love your film, or get every dollar back.

Refunds are returned to the original payment method and typically take 5 to 10 business days to appear, depending on your bank.

9. Ownership and license

When your payment clears, you get a worldwide, perpetual license to use your finished film however you like, for as long as you like: text it, post it, play it at the wedding, put it on your wedding website. There is no extra fee and no expiry.

That license is granted in exchange for payment, so it ends automatically if the payment is refunded or charged back. If a film continues to be used after a refund or chargeback, that use is unlicensed and will be invoiced at three times the retail price of the package.

We keep ownership of our own methods, templates, prompts and working files. You are buying the finished film, not the pipeline that made it.

10. Your photos and story

By sending us photos and a story, you confirm that:

• You own the photos, or you have permission from whoever does, including the photographer.
• Everyone clearly identifiable in them is happy to be animated.
• You are 18 or older.

You keep ownership of your photos and your story. You give us permission to use them to make your film and anything else you have ordered, and nothing else.

On likeness: your characters are animated interpretations built from your photos. They are designed to look like you. They are not, and are not intended to be, photographic copies of you. Stylistic difference is not a defect.

Paid clients send photos on the page right after checkout, or through a private upload folder of their own if they prefer. We do not mix one couple's photos with another's.

11. Showing your film as an example

We may show your finished film on this website and on our social accounts as an example of our work. If you would rather we didn't, just say so, at any time, and we will take it down. You do not need to give a reason and it changes nothing about what you paid or received.

We will never publish a film that was refunded.

Offers and codes. A promotional code takes the amount stated with it off the package price at checkout. Each code is limited to the number of uses and the dates given when it is shared, and one code applies per order.

12. The free portrait

The free animated portrait is a genuine gift with no purchase required, offered so you can see what the two of you look like in our style before deciding anything.

• One per couple. We deliver it by email to the address you give us.
• It is made with the same AI animation tools described in section 3.
• The confirmations in section 10 about photo rights and permission apply here too.
• It is yours to keep whether or not you ever book a film.
• We won't publish your portrait without asking you first.
• Because it costs us real time and money to produce, we may decline requests that are duplicated, automated, or obviously not from a couple.

A free portrait is not a paid order, so the delivery times, revision rounds and refund terms above do not apply to it.

13. Partner giveaway

Wedding planners, venues and other wedding pros ("partners") can run a free story giveaway for their booked couples. Couples enter at the partner's personal link by telling us how they met. These are the rules for every round.

• The prize: one free 30-second animated save-the-date film (The Short & Sweet, a $347 value) for the winning couple, presented to them by the partner as the partner's gift.
• Who can enter: engaged couples whose wedding is at least 120 days after the round closes, living in the United States, Canada, the United Kingdom, Australia or New Zealand. One entry per couple.
• Timing: a round closes 14 days after its first entry.
• The minimum: a film is awarded only if at least 5 eligible couples enter a round. If fewer do, no film is awarded, and we email every entrant to say so.
• How the winner is chosen: Stephen, who makes the films, reads every story and chooses the winner within 3 days of the close. It is a judged pick, not a random draw. We email every entrant, win or not.
• What winners provide: 3 or 4 photos of the two of them, plus their wedding date and venue. The first draft arrives about three weeks after we have them, and the finished film goes to the partner to hand over. The photo confirmations in section 10 apply.
• How stories are used: only to judge the round and, for the winning couple, to make their film. Nothing is published without the couple's permission.
• Free to enter: no purchase is necessary, and buying a film does not improve a couple's chances.
• Void where prohibited by law.

For partners. Running a giveaway costs a partner nothing. We work with one partner per neighborhood at a time, and if a neighborhood is taken the applicant gets first call on its next round. Partners may earn a 20% referral commission on orders from couples they send, paid on collected money only once the couple's payment clears; a refunded order earns nothing. Couples always pay the public price, with no reselling or marked-up line items.

Bonus rounds. When a wedding pro a partner refers runs a giveaway that reaches the 5-entry minimum, the referring partner earns a bonus round: another free-film giveaway for their own couples, run the same way. One bonus round per partner per calendar quarter. Rewards are free films for the partner's couples, never cash, and a bonus round follows every rule above, including the 5-entry minimum. A referral is credited when the new partner applies through the referring partner's link or names them in "Who told you about us?".

14. Privacy

We collect only what we need to make your film and talk to you about it: your names, email, wedding date, city, the story you send and the photos you upload.

• We do not sell your information, ever, to anyone.
• We do not add you to a mailing list you did not ask for.
• Ask us to delete your details and photos at any time and we will, other than records we are required to keep for tax and accounting.

The full detail (every service that touches your data, how long we keep it, and how to have it deleted) is in our privacy policy.

15. Refusing service

We reserve the right to refund and refuse service to anyone, for any reason.

In practice we use this rarely: for requests that are abusive, that involve material we have no right to animate, or that we simply cannot do well. If we refuse your order you get every cent back.

16. Limits of liability

We will do everything reasonable to deliver on time and to a standard you are glad to send out. But a film is a creative commission, not a guarantee of any particular outcome, reaction or result.

To the fullest extent the law allows, our total liability for anything connected to your order is limited to the amount you paid us for it. We are not liable for indirect or consequential losses, including costs arising from a delay caused by information or photos arriving late.

Nothing here removes any right you have under consumer law that cannot be waived.

17. Changes and contact

We may update these terms as the business changes. The version that applies to your order is the one published on the day you ordered, and we will not change the terms of an order that is already underway.

If something goes wrong, email hello@savethedate.video or call +1 619 335 3335 first. Almost everything is fixable in one conversation, and we would much rather have that conversation than not.